No Phone or Broadband

[Budgie-TT]

For the third day I'm without phone & broadband. 

The connection test tells me there is a network fault which is being worked on. 

Can you please confirm that this is the case, thank you 

 

[mandisa1-TT]

You are most welcome:)
We have also sent the digital email successfully to your email address, you will receive it shortly.

[Budgie-TT]

OK. Thanks

[mandisa1-TT]

It appears the incident affecting your local exchange has still not been resolved - Multiple Exchanges - WN - Service Impacted.
This incident is related to the problem you are experiencing today.

Please be assured we are working to fix it as quickly as possible.

If you want to track the progress in resolving it, you can use our online service status page - www.talktalk.co.uk/servicestatus - for further updates.

If you still have problems once the incident is resolved please ensure you reboot your router before retesting to ensure it attempts to reconnect.

 

[Budgie-TT]

There is no dial tone and not ringing when called 

[siphosethu-TT]

Please confirm if you are able to make and receive calls on your landline. Thanks

[Budgie-TT]

Hi,

Yes, at home.

Thanks

[siphosethu-TT]

Hi there @Budgie-TT, please confirm if you are currently at home so we're able to have this looked into for you. Thanks

[Budgie-TT]

Good morning.

The issue has not been resolved.

We have an intermittent connection this morning. The speed is low at 6 Mbs when connected.

[mandisa1-TT]

Thank you so much for the support @Gliwmaeden2 

Hi there @Budgie-TT Just to confirm has the issue been resolved?

[Gliwmaeden2]

@Budgie-TT, it does sound as though the problem with the network is affecting your service. 

Unfortunately there won't be staff support on here before Monday. 

[Budgie-TT]

First noticed on the morning of Wednesday 19th November.

[siphosethu-TT]

Please confirm when you started having these issues. 

[siphosethu-TT]

Will prioritize that and hopefully it resolves everything. There appears to be an incident related to your line or local exchange.

If you give me a moment I’ll check for more information for you.

[Budgie-TT]

No, I'm not. There is no dial tone

[siphosethu-TT]

Are you able to make and receive calls on your landline? 

[Budgie-TT]

Yes, it is. 

[siphosethu-TT]

Let's get started then, is your router currently powered on. Thanks

[Budgie-TT]

Please run diagnostics at your convenience.

Thanks

[siphosethu-TT]

If you are not impacted will have to run diagnostics on the issue you are having and I'll need you to be at home, so we can complete the checks if required. Thanks

[siphosethu-TT]

Hi there @Budgie-TT, please note that all incidents are posted on the dashboard and you can access it by clicking on the link below.

Service Status | TalkTalk Help & Support