No internet and still waiting for Engineer to fix the issue - Day 5

[frantan]

I haven’t had internet for the past 5 days, called customer service at least twice daily and being promised an engineer will sort out the issue the same day. The agents are very slow and inexperienced and I can’t seem to find a resolution. I need to get this fixed ASAP as we work from home!!! I regret renewing my contract end of last year as I’ve had so many issues with the internet since and looking to cancel my contract without a penalty. 

[Michelle-TalkTalk]

Morning,

I'm just checking back in to see if everything is now working ok?

Thanks

[Michelle-TalkTalk]

Morning,

I'm sorry for the delay. Is the connection now working?

Thanks

[martswain]

@frantan if applicable, you will get compensation in line with the normal terms.

Search for "automatic compensation" from the box at the top of the page.

You will not be compensated for loss of earnings or the cost of extra data on a home broadband contract.

[Chris-TalkTalk]

There are no further updates yet, I'll check again in the morning

Chris

[Chris-TalkTalk]

Hi frantan,

I'm sorry this is taking so long to resolve. It looks as though some work was carried out yesterday but the engineer ran out of time so we would expect the to be picked up again today. I'll check again later for further updates

Chris

[frantan]

I would like for this issue to be sorted first thing this morning!!! I have been without internet since Tuesday 17th January, and today is the 7th day and still no update from anyone. I am really disappointed with the service as I was promised by all the agents and managers I spoke to every single day that I would receive one, but not even one email or message from Talk talk or Open reach. We work from home and have had to buy extra data from our mobile providers. I also expect a significant compensation for this inconvenience to me and my husband for the lack of service and urgency to resolve the matter in a timely manner. 

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. I've checked this and we are due an update from Openreach today so I will check this again in a few hours.

Thanks

[Divsec]

Hi @frantan your post has been escalated but is unlikely to be answered before Monday.