No internet connection for couple of days

[RoznyLuk]

Saturday morning I have lost internet connection every hour, and since Sunday Morning I don't have it at all. Hub have amber light flashing.
Fault service status is "still in progres" since yesterday, I am not able even to login to hub set up page. There is not even a live chat available for me.
I have done everything what have been shown on page to restart connection- nothing works

[Debbie-TalkTalk]

Hi RoznyLuk

Has everything been working ok since your last post?

[Karl-TalkTalk]

Hi

Thats great news, thanks for letting us know.

Regards,

Karl. 

[RoznyLuk]

Hi Debbie,

New Router has arrived and fully worked. I have now stable internet connection. thank you for your help!

[Debbie-TalkTalk]

Hi RoznyLuk

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[RoznyLuk]

It will be much appreciated

[Debbie-TalkTalk]

Hi RoznyLuk

Would you like me to send a router for testing?

[RoznyLuk]

Hi Debbie,

No, I am not aware about that 🙂

[Debbie-TalkTalk]

Hi RoznyLuk

Have we sent you a replacement router for testing?

[RoznyLuk]

Hi Chris!

Yes it is. I have went several times through self check as it is stated on Web. Router is still flashing amber light.

[Chris-TalkTalk]

Hi RoznyLuk,

Sorry to hear that you've been experiencing problems with your service. Line test is passing but your router appears to be disconnected from the internet, Is your router currently connected to your test socket?

Chris

[Gliwmaeden2]

Staff will be back tomorrow, @RoznyLuk.

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