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Broadband help

For queries about your TalkTalk broadband service.

No internet connection

Ollie18
First Timer
Private Message TalkTalk

on ‎06-10-2024 04:04 PM

Message 4 of 4

I’ve paid my bill and my internet service normally boots back up within 30 mins but been a few hours an hasn’t done. Is this because it’s a Sunday and they aren’t open? 

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3 REPLIES 3

Anonymous
Not applicable
Staff
Private Message

on ‎08-10-2024 08:35 AM

Message 1 of 4

Morning Ollie,

 

How are you getting on?

 

Thanks

 

Michelle

 

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Arne-TalkTalk
Support Team
Staff
Private Message

on ‎07-10-2024 11:58 AM

Message 2 of 4

Hi Ollie18

 

Restrictions can take between 2 and 24 hours to remove , you will also need to turn your router off for 30 minutes.  

 

Have you done this?

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎06-10-2024 04:52 PM

Message 3 of 4

If you have some Mobile data, try Chat, as they are open till 7pm, @Ollie18. Phone support is not available for this on Sundays. 

 

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

 

It can take 24 hours to get up and running again:

 

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Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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