No internet for a week

[Vicky10a]

Had a brand new router the last time this happened a few months ago and I’ve tried all the tests over and over and yet still not getting anywhere. Can’t speak on the phone to anymore and the messaging service is constantly sitting in a queue for hours! 
I have resent the router and just get a flashing amber light, any suggestions? Thank you in advance 

[Karl-TalkTalk]

Hi

Can you please update your Community Profile to include your

• Name
• TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Do not post any personal information, account numbers or phone numbers publicly.

Thanks

Karl