cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

No internet in hot weather

Rose66#
Conversation Starter
Private Message TalkTalk
Message 72 of 72

Hi 

Hope I can get some advice . During every spell of hot weather our internet goes off for the majority of the day 12pm -7pm . This has been happening for 2 years now ! 

we have had several engineers out , replaced router , checked connections- all fine . I’ve checked family safe locks (all off)!

 

i’m wondering if the box holding the cables into the house is getting the direct sun and heating ? Please can anyone offer any advice ? 

thank you 

 

0 Likes
71 REPLIES 71

Message 21 of 72

Hi Rose,


As ferguson says, hopefully the engineer will be able to resolve the problem


Chris

0 Likes

Message 22 of 72

I think it is probably best to wait for the engineer on Tuesday. 

0 Likes

Message 23 of 72

Just to say no internet Sunday afternoon . Pls can you check 

0 Likes

Message 24 of 72

No problem. The appointment is from 1pm-6pm


Chris

Message 25 of 72

Thank you - what time is the appointment from ? 

Message 26 of 72

Hi Rose,

 

I've booked the first afternoon appointment available -  June 25 2024, PM - please let us know how you get on


Chris

Message 27 of 72

Thanks, I'll book the engineer now and get back to you with the details (I'm sorry, I can't send you an email but I'll post on your thread)

 

Chris

Message 28 of 72

Thank you , sorry I thought I’d responded in a previous thread . 

Yes , pls book the engineer for Monday afternoon. 

please can you confirm via email . 

many thanks 

0 Likes

Message 29 of 72

Hi Rose,

 

If you'd like us to go ahead could you just confirm that you accept potential engineer charges and I'll book the engineer

 

Thanks
Chris

0 Likes

Message 30 of 72

Ok 

0 Likes

Message 31 of 72

TalkTalk cannot proceed with an engineer visit without your agreement to potential charges. If the fault is found to be with the Openreach network then you have nothing to fear. 

 

https://community.talktalk.co.uk/t5/Articles/Engineer-charges/ta-p/2207291

 

Message 32 of 72

I don’t understand why I would need to pay . I will not be paying for any services as previously I have not paid . 

please can an engineer come to sort this issue out . 

many thanks 

0 Likes

Message 33 of 72

Thanks. Could you just confirm that you accept potential engineer charges and we'll book the engineer for you (we'll book Monday afternoon if it's available)

Chris

0 Likes

Message 34 of 72

To say that currently there is no internet . 
please can you check the line . 

0 Likes

Message 35 of 72

Preferably Monday please . 

will this be confirmed in an email ? 

many thanks 

0 Likes

Message 36 of 72

We can usually get next working day so both Monday and Tuesday should be available next week, are you available both days next week?

Chris

0 Likes

Message 37 of 72

Thank you please can in be either a Monday or Tuesday pm please . Please can you advise of date and I will check. 

many thanks 

0 Likes

Message 38 of 72

Hi Rose,


The date that you can be available for the engineer visit (either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday)

 

Thanks

Chris

0 Likes

Message 39 of 72

Which date ? 

0 Likes

Message 40 of 72

Hi @Rose66# 

 

Please can you provide your availability for this visit AM and PM?

 

Can you also confirm potential Engineer charges

0 Likes