No internet in hot weather

[Rose66#]

Hi 

Hope I can get some advice . During every spell of hot weather our internet goes off for the majority of the day 12pm -7pm . This has been happening for 2 years now ! 

we have had several engineers out , replaced router , checked connections- all fine . I’ve checked family safe locks (all off)!

i’m wondering if the box holding the cables into the house is getting the direct sun and heating ? Please can anyone offer any advice ? 

thank you 

[Chris-TalkTalk]

Hi Rose,

As ferguson says, hopefully the engineer will be able to resolve the problem

Chris

[ferguson]

I think it is probably best to wait for the engineer on Tuesday. 

[Rose66#]

Just to say no internet Sunday afternoon . Pls can you check 

[Chris-TalkTalk]

No problem. The appointment is from 1pm-6pm

Chris

[Rose66#]

Thank you - what time is the appointment from ? 

[Chris-TalkTalk]

Hi Rose,

I've booked the first afternoon appointment available -  June 25 2024, PM - please let us know how you get on

Chris

[Chris-TalkTalk]

Thanks, I'll book the engineer now and get back to you with the details (I'm sorry, I can't send you an email but I'll post on your thread)

Chris

[Rose66#]

Thank you , sorry I thought I’d responded in a previous thread . 

Yes , pls book the engineer for Monday afternoon. 

please can you confirm via email . 

many thanks 

[Chris-TalkTalk]

Hi Rose,

If you'd like us to go ahead could you just confirm that you accept potential engineer charges and I'll book the engineer

Thanks
Chris

[Rose66#]

Ok 

[ferguson]

TalkTalk cannot proceed with an engineer visit without your agreement to potential charges. If the fault is found to be with the Openreach network then you have nothing to fear. 

https://community.talktalk.co.uk/t5/Articles/Engineer-charges/ta-p/2207291

[Rose66#]

I don’t understand why I would need to pay . I will not be paying for any services as previously I have not paid . 

please can an engineer come to sort this issue out . 

many thanks 

[Chris-TalkTalk]

Thanks. Could you just confirm that you accept potential engineer charges and we'll book the engineer for you (we'll book Monday afternoon if it's available)

Chris

[Rose66#]

To say that currently there is no internet . 
please can you check the line . 

[Rose66#]

Preferably Monday please . 

will this be confirmed in an email ? 

many thanks 

[Chris-TalkTalk]

We can usually get next working day so both Monday and Tuesday should be available next week, are you available both days next week?

Chris

[Rose66#]

Thank you please can in be either a Monday or Tuesday pm please . Please can you advise of date and I will check. 

many thanks 

[Chris-TalkTalk]

Hi Rose,

The date that you can be available for the engineer visit (either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday)

Thanks

Chris

[Rose66#]

Which date ? 

[Debbie-TalkTalk]

Hi @Rose66# 

Please can you provide your availability for this visit AM and PM?

Can you also confirm potential Engineer charges