We are losing patience and faith in TalkTalk quickly. We've had no internet since Sunday 4th December 2022, which is almost 2 weeks. In this day and age this is unacceptable given how reliant we all are on it. We can't work as need the internet to work from home, can't log into the childrens schooling along with all the other devices and TV that require the internet to be able to use them. We have spoken to live chat multiple times, which was a waste of our time and had a call from a 'manager' who said we would hear more in 2-3 days, which hasn't happened. Our router has an orange light flashing on it so think we need a new one but nobody is willing to consider this as the issue. We keep being told we have to wait for Openreach. But how long for? Ofcom regulations state auto compensation will be paid after 2days without service, but this doesn't seem to bother TalkTalk. We have had to buy more data for our phones as we have no wifi and this is something we can't afford to do. We need our internet and the service we are paying for. At the moment TalkTalk are breaching regulations by not providing us with this service. PLEASE can somebody actually fix this issue and get us back online. It is causing so much stress and mental health strain, it isn't fair. Also, responses and updates would be useful, but we aren't getting these either. Looking forward to this now being resolved with immediate effect.
