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During this time you’ll still be able to access the service status page and our help and support site for support during this time.

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Broadband help

For queries about your TalkTalk broadband service.

Message 6 of 6

My router is not working and appears to be faulty.

Ethernet and wifi not working. Multiple devices cannot connect to router. They get stuck with "assigning IP"

I have tried multiple devices and cables and none of them work.

I need the internet for work and want TalkTalk to send me a new router but I cannot get through to them on the telephone??????

Many thanks for your help

Jack

5 REPLIES 5

Staff

Message 1 of 6

Hi Jack

Thank you 🙂

The router is on its way, please allow 48hrs for this to arrive.

Let us know how the connection compares with this router.

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

Message 2 of 6

Hi Debbie

I have added my landline to my profile and my name.

Let me know if you need any additional information.

many thanks

Jack

Jack

Message 3 of 6

Hi Debbie

I have added my landline to my profile and my name.

Let me know if you need any additional information.

many thanks

Jack

Jack

Staff

Message 4 of 6

Hi Jack

I'm sorry for the delay.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

Thanks

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

Message 5 of 6

Phone lines will be open today from 0900

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529