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Broadband help

For queries about your TalkTalk broadband service.

Internet disconnections

Gav_Knowles
Participant
Private Message TalkTalk
Message 2 of 2

My internet has been randomly cutting out since yesterday. The router light stays white but no devices connected can access the internet. Both times they started happening around 4pm until late. In the morning and up until 4pm it was fine.

 

restarting the router allows me to reconnect to the internet but between 30 minutes to 1 hour it cuts off again.

 

Did the line test yesterday and followed the instructions and it said it was my router. Turned off for 20 minutes and reconnected and the problem came back. 

Gav
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1 REPLY 1

KeithFrench
Community Star
Private Message TalkTalk
Message 1 of 2

Is this using an iPhone at all? If windows from the command prompt, what happens if you try:-

 

ping 79.79.79.79

 

Don't worry if you don't understand the output, just copy & paste it into your reply or do a screenshot of it.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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