No internet

[Dannyboy93]

Internet has been off since Friday and is still down my end. Is anyone else having issues? 

[Chris-TalkTalk]

Thanks but the ONT is the box on the wall

Chris

[Dannyboy93]

Hello and it's an eero box so it's only one light. Would normally be white but it's solid red

[Chris-TalkTalk]

Hi Dannyboy93,

Which lights are on, on the ONT?

Chris

[Dannyboy93]

Updated

[Michelle-TalkTalk]

Good morning,

Can you please update your community profile to include your:

• Name
• Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[Dannyboy93]

Yeh box is red. Turned it on and off multiple times and apparently I can't get a status check with it.

[Divsec]

Hi @Dannyboy93 are you still suffering from the after effects of the bad weather over the weekend?