No power to WiFi Hub

[Jackie07]

Our broadband hub has seemingly lost power. We have tried a different socket which is working, but there is still no light or any indication that power is reaching the hub. What should we do? 

Thanks Jackie 

[Debbie-TalkTalk]

Hi @Jackie07 

I will send you a new router, please can you add your name and TalkTalk landline number to your Community Profile.

Thanks

Debbie

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and replace it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-


Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.