Old router

[Russell2309]

Good evening.

I have noticed lately that my router isn't quite up to scratch. For example I'd be upstairs and my signal would drop out and also when I'm trying to watch programs on for example Iplayer and it doesn't always connect and have to relogin to get it to work. I've had this router for several years now and I'm wondering if I need a replacement. The model is an Huawei HG633

Many thanks

Mr R Wilkinson 

[Karl-TalkTalk]

You're Welcome 🙂

Regards 

Karl 

[Russell2309]

Thank you very much.

[Karl-TalkTalk]

Hi @Russell2309 

I'll send a router out to you.

Thanks  

Karl. 

[Russell2309]

@Divsec Oh I see. All changed. Thanks very much

[Divsec]

Hi @Russell2309 thanks for that, your landline number is requested as tt use it as an account identifier. They will not be phoning you. All forum communications are by reply in the forum or private message (pm) for confidential stuff. 😉

[Russell2309]

@Divsec  thanks very much. My phone number has been added to my community profile. Although I have put my mobile as its easier to get in contact with me that way.

[Divsec]

Hi @Russell2309 you may well be correct and your post has been escalated and you should hear tomorrow in the meantime please add your landline phone number to your community profile so that your account can be identified by the team here.

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info