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Broadband help

For queries about your TalkTalk broadband service.

Old router

ChrisJD95
Newbie
Private Message TalkTalk
Message 3 of 3

I’ve had the same router since joining TalkTalk about 7 years ago. 

Recently, my broadband fails to produce fast speed, no matter the router position or how many devices are connected and using the WiFi. 

Since my router is very old, I therefore postulate that it just can’t run as well as it should, troubleshooting not being able to diagnose the issue, therefore would like to be sent a new and uptodate model router for WiFi and fibre.

0 Likes
2 REPLIES 2

Message 1 of 3

Thank you! I’ve added those details now

ferguson
Community Star
Private Message TalkTalk
Message 2 of 3

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.