For queries about your TalkTalk broadband service.
5 hours ago
I've had issues with my internet for some time but it's beginning to really get on my nerves so I thought I'd get in touch.
The connection doesn't seem to be stable at all and I have issues on several devices.
These are all over Wifi. It's not suitable for me to connect them directly. All of these devices are in the same room as the hub, around 5 metres away, with nothing blocking them at all.
I've tried all the tools on TalkTalk's website and none seem to help. Apparently my hub has the latest firmware.
4 hours ago
Hi @Libasaurus
You're welcome 🙂
I will check in again with you next week to see how you are getting on.
Debbie
4 hours ago
Appreciated - thank you.
4 hours ago
Hi @Libasaurus
Thanks for your reply.
I've ordered the router for you, there will be no charge for this.
Please allow 24-48hrs for this to arrive. Let us know how the connection compares with this router.
Thanks again.
Debbie
4 hours ago
If you wouldn't mind? Would I have to pay for it?
4 hours ago
4 hours ago
The router was sent out when I first ordered the service - probably pretty much bang on 4 years ago now.
4 hours ago
Hi @Libasaurus
Thanks for updating your Community Profile.
I've completed a line test which hasn't detected any faults. When did we last send you a new router?
4 hours ago
Thank you - just had to look it up as I don't use it. Have now added to profile.
5 hours ago
Hi @Libasaurus
Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.
Thanks
Debbie