Ongoing internet/wifi issues on several devices

[Libasaurus]

I've had issues with my internet for some time but it's beginning to really get on my nerves so I thought I'd get in touch.

The connection doesn't seem to be stable at all and I have issues on several devices.

• On my work Mac, even low quality Teams calls drop out every minute for 5-10 seconds. Not cool when you're trying to relay information back and forth. I mostly work from home too.
• On my home PC things that require a stable and constant stream drop out.
• On my iphone I find that it occasionally disconnects and I have to turn off wifi and back on for  it to reconnect.

These are all over Wifi. It's not suitable for me to connect them directly. All of these devices are in the same room as the hub, around 5 metres away, with nothing blocking them at all.

I've tried all the tools on TalkTalk's website and none seem to help. Apparently my hub has the latest firmware.

[Michelle-TalkTalk]

Hi Lee,

Ok, please let us know if you need any assistance.

Thanks

Michelle 🙂

[Libasaurus]

Hello there,

Literally just switched it over today so will assess the situtation over the next few weeks.

Kind regards,

Lee

[Debbie-TalkTalk]

Morning @Libasaurus 

Have you had a chance to test with the new router?

[Michelle-TalkTalk]

Good morning,

Thanks for confirming and we'll check back in with you in a few days to see how you're getting on.

Thanks

Michelle

[Libasaurus]

Hi Debbie,

The router arrived next day, but I haven't had a chance to plug it in yet! Will try and see if I have time over this weekend.

[Michelle-TalkTalk]

Morning @Libasaurus 

Just checking back in to see how you're getting on?

Thanks

Michelle

[Debbie-TalkTalk]

Hi @Libasaurus 

You're welcome 🙂

I will check in again with you next week to see how you are getting on.

Debbie

[Libasaurus]

Appreciated - thank you.

[Debbie-TalkTalk]

Hi @Libasaurus 

Thanks for your reply.

I've ordered the router for you, there will be no charge for this.

Please allow 24-48hrs for this to arrive. Let us know how the connection compares with this router.

Thanks again.

Debbie

[Libasaurus]

If you wouldn't mind? Would I have to pay for it?

[Debbie-TalkTalk]

Hi @Libasaurus 

Would you like me to send a replacement router first so we can rule this out?

[Libasaurus]

The router was sent out when I first ordered the service - probably pretty much bang on 4 years ago now.

[Debbie-TalkTalk]

Hi @Libasaurus 

Thanks for updating your Community Profile.

I've completed a line test which hasn't detected any faults. When did we last send you a new router?

[Libasaurus]

Thank you - just had to look it up as I don't use it. Have now added to profile.

[Debbie-TalkTalk]

Hi @Libasaurus 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie