Broadband help

hatos13 · ‎07-10-2024

Openreach visited some 10 days ago & found a fault under the pavement. They were going to snd somebody to dig it up but nobody has appeared.

It seems to me to be a very similar fault that we had last year. Can anybody contact Openreach to find out what is happenning?

Many Thanks

Chris-TalkTalk · ‎08-10-2024

Nothing further yet, still showing awaiting the dig work

Chris

Chris, Community Team

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Chris-TalkTalk · ‎08-10-2024

OK thanks, I'll check for further updates later

Chris

Chris, Community Team

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hatos13 · ‎08-10-2024

Thanks for letting me know. However, nobody has yet been in touch from Openreach

Chris-TalkTalk · ‎08-10-2024

Hi hatos13,

There was an update yesterday just confirming that the dig work is required, did anyone contact you from Openreach?

Chris

Chris, Community Team

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hatos13 · ‎07-10-2024

Thank you

Chris-TalkTalk · ‎07-10-2024

Hi hatos13,

I'm sorry this is taking so long. It's currently in hand with Openreach and dig work is due to commence. I'll check for further updates later

Chris

Chris, Community Team

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Divsec · ‎07-10-2024

Hi @hatos13 your post has been escalated and you should hear soon.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.