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Broadband help

For queries about your TalkTalk broadband service.

PPPoE Username and Email

newtovaux
First Timer
Private Message TalkTalk
Message 4 of 4

I'm about to setup a non-TalkTalk modem (Vigor 130) and router (MikroTik) for my Fibre 65 package.

 

What PPPoE username and password should I use?

 

 

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3 REPLIES 3

Message 1 of 4

No username or password is required for TalkTalk VDSL services, nor do they authenticate via PPPoE, as the help article states. 

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newtovaux
First Timer
Private Message TalkTalk
Message 2 of 4

I'm Fibre65, so I use the VLAN tag ID of 101, however I still can't get it to connect.

I've tried various combinations of using the username 014xxxxxxxx@talktalk.net (e.g. my telephone number), as well as no username, my TT password and no password, but I just can't get the router (or Windows 11 using PPPoE) to connect. 

Windows reports a 619 error, and my router just gets into a connecting... connected... terminated... disconnecting loop.

The modem itself if reporting SHOWTIME and shows the correct VDSL2 uplink and downlink speeds.

 

Is there another setting somewhere that I'm missing?

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Michelle-TalkTalk
Support Team
Staff
Private Message
Message 3 of 4
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