Hello, we've had slow internet for the last 3 days, websites taking 30+ seconds to load or not loading at all, downloads killing all other internet use, etc. I've used the tool to check the line and it said there is a fault, the issue is the page to book an engineer appointment doesn't seem to work, the button does nothing. I've tried the process from scratch 10+ times in the last few days and gotten to the calendar twice, but both times it showed no available appointments at any point in the future.
I rang the customer service line yesterday and after entering my details the recorded voice asked "Is this to do with the fault we are already working on?". How am I supposed to answer that, I don't know what faults they are or aren't aware of. I just want to know that the fault is known about and will be fixed at some point.
