Possible router settings issue

[Brianrawson]

Want some advice.i have a sony smart tv which for 18 months worked fine no connection issues.Approx 6 months ago started having connectivity issues,message saying ethernet connected but no internet.found that sony can have issues so recently bought a apple 4k tv box to use to stream content rather than use tv smart hub.however connectivity issues still there so thinking may be issue with router settings.using ethernet to connect to apple device.any advice welcome.

[Michelle-TalkTalk]

Hi Brian,

How has your connection been since the firmware update?

Thanks

Michelle

[Karl-TalkTalk]

Hi

I've updated the firmware on the router, reboot your devices and see if anything changes.

Thanks  

Karl. 

[ferguson]

OK, please keep us posted.

[Brianrawson]

Tried a new Ethernet cable of better quality will monitor to see if it makes any difference 

[Brianrawson]

Also had issues using wifi as well,but using Ethernet assuming this is a better connection?

[Brianrawson]

Connected directly to apple box,but says connection is good just no internet?

[ferguson]

Just a couple of thoughts: have you tried a different ethernet cable? And is this connected directly between router and device, or using powerline adapters? 

[Brianrawson]

Router was replaced approx 3 months ago as an issue was detected.not really sure how to move forward if you are willing to replace router then ok but not sure

[Karl-TalkTalk]

Hi

Next option is to swap out the router to see if it is at fault.  Do you want to try this ?

Karl.

[Brianrawson]

Tried this several times,my point is is it really possible that my smart tv hub and apple are both faulty only common link between issues on both devices is my router.

[Karl-TalkTalk]

Hi

Have you tried a pin reset of the router - hold a pin or paperclip in the reset hole at the back for 10 seconds and this will fully reset the router. 

Set this back up and see if the devices work with the router.

Thanks  

Karl.