Broadband help

For queries about your TalkTalk broadband service.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Powerline adapter stopped working

chiguire
First Timer
Message 8 of 8

Hi, I have a pair of Powerline ethernet adapters I got from Talktalk when I upgraded to Fibre back in April 2021. These are Huawei model PT200AV.

 

The one connected to the modem seems to work fine, when plugged in the Power symbol turns on, and the network icon starts blinking normally. The one connected to the Box when plugged in it does not display any lights, not even the Power symbol. When I press the pair button the Powerline icon (the house) turns on, but nothing happens when I keep the button pressed. Once I stop pressing the light turns off.

 

This happens even if I plug both adapters next to each other in a power socket.

 

Resetting both devices does not seem to do anything either.


Please advise on what to do. They have worked flawlessly since April but they suddenly stopped working, and I cannot do anything beyond what I've described. Thanks

0 Likes
7 REPLIES 7

Message 1 of 8
0 Likes

Message 2 of 8

Hi Karl, the replacements arrived today and they worked perfectly. Many thanks.

0 Likes

Message 3 of 8

No Problem 🙂

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

0 Likes

Message 4 of 8

Thank you Karl 🙂 will update the post when they get here

0 Likes

Message 5 of 8

Hi

 

I'll request a replacement set of adapters are sent to you.

 

Thanks  

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

0 Likes

chiguire
First Timer
Message 6 of 8

Hi Karl, Done 🙂 it's in the profile now

0 Likes

Karl-TalkTalk
Support Team
Message 7 of 8

Hi

 

Can you add the home phone number to your 'Community Profile' so I can locate your account.

 

Thanks  

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

0 Likes