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For queries about your TalkTalk broadband service.

Pre paid envelope to return router not arrived

Simba!2
First Timer
Private Message
Message 2 of 2

Hello

 

Talk talk emailed me saying they would send me a prepaid envelope to return the router. They have not done this.

 

I was using the dwp Internet contract and on my account it says contract end Jan 2023. However the service has ended or been blocked/restricted. 

 

I am intending to change broadband providers, will I be able to do this now or do I have to wait until Jan 2023?

 

The chat service was unable to help, for some reason they changed homework settings.

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1 REPLY 1

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 2

Hi Simba!2

 

DWP connections are only active for 6 months, after that you can either renew the contract at standard price, or leave the service.

 

I have requested that the returns bag is sent to you ASAP

 

Sorry for any confusion

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