For queries about your TalkTalk broadband service.
on 07-10-2022 04:27 PM
Hello
Talk talk emailed me saying they would send me a prepaid envelope to return the router. They have not done this.
I was using the dwp Internet contract and on my account it says contract end Jan 2023. However the service has ended or been blocked/restricted.
I am intending to change broadband providers, will I be able to do this now or do I have to wait until Jan 2023?
The chat service was unable to help, for some reason they changed homework settings.
on 11-10-2022 02:17 PM
Hi Simba!2
DWP connections are only active for 6 months, after that you can either renew the contract at standard price, or leave the service.
I have requested that the returns bag is sent to you ASAP
Sorry for any confusion