I can't find anything in my account to confirm moving details. I was expecting an engineer today at my new home only to be told my new contract had been declined or some such (apparently a known problem). Passed from pillar to post and advised to open new account so went through the whole process again. Not able to give me start date til 20th November. As far as I can tell I signed up and was given a new account number.
My order number is N90036645.
I spoke to Marc about 4.30 pm. 6th Nov. Then passed to Mohammed about 5pm.
Perhaps it is foolish of me to trust TalkTalk again after being messed about but I do want to give them a chance to correct things. But things don't bode well, I fear.
I would like some reassurance that I actually have a new contract in place and that I will indeed be connected to broadband. 2 weeks more to wait to see seems a long time to wait. I had expected I would be connected today.
I would welcome any help. Thankyou.
