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Broadband help

For queries about your TalkTalk broadband service.

Problem with VPN

Big_Kev69
Popular Poster
Private Message

on ‎26-04-2023 03:26 PM

Message 8 of 8

I'm having a problem with my work connection. IT department said it could be connected to VPN. How do I get this resolved?

Kevin Holly
Labels:
0 Likes
7 REPLIES 7

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Big_Kev69

on ‎02-05-2023 03:01 PM

Message 1 of 8

Hi Kev

 

Is your VPN working now ?

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to Big_Kev69

on ‎01-05-2023 08:37 AM

Message 2 of 8

Hi Kev

 

Has the router arrived ?

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Big_Kev69

on ‎27-04-2023 04:03 PM

Message 3 of 8

Hi

 

Router is now on the way to you.

 

Regards,

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Big_Kev69
Popular Poster
Private Message
In response to Debbie-TalkTalk

on ‎27-04-2023 03:21 PM

Message 4 of 8

yes please. that's great.

Kevin Holly
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Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Big_Kev69

on ‎27-04-2023 06:52 AM

Message 5 of 8

Hi Big_Kev69

 

Thanks for your reply.

 

I think we should send a different make and model of router. Are you happy for me to arrange this?

 

Debbie

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Big_Kev69
Popular Poster
Private Message

on ‎26-04-2023 04:35 PM

Message 6 of 8

Router is Huawei HG633. There's definitely a problem because I tried work laptop on neighbor's broadband and all was ok. Very grateful if this can be resolved. 

Kevin Holly
0 Likes

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎26-04-2023 04:22 PM

Message 7 of 8

Hi

 

What model router do you have, and do you get any errors when using VPN ?

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes
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