Broadband help

Big_Kev69 · ‎26-04-2023

I'm having a problem with my work connection. IT department said it could be connected to VPN. How do I get this resolved?

Kevin Holly

Karl-TalkTalk · ‎02-05-2023

Hi Kev

Is your VPN working now ?

Karl.

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Karl-TalkTalk · ‎01-05-2023

Hi Kev

Has the router arrived ?

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Karl-TalkTalk · ‎27-04-2023

Hi

Router is now on the way to you.

Regards,

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Big_Kev69 · ‎27-04-2023

yes please. that's great.

Kevin Holly

Debbie-TalkTalk · ‎27-04-2023

Hi Big_Kev69

Thanks for your reply.

I think we should send a different make and model of router. Are you happy for me to arrange this?

Debbie

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Big_Kev69 · ‎26-04-2023

Router is Huawei HG633. There's definitely a problem because I tried work laptop on neighbor's broadband and all was ok. Very grateful if this can be resolved.

Kevin Holly

Karl-TalkTalk · ‎26-04-2023

Hi

What model router do you have, and do you get any errors when using VPN ?

Thanks

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Broadband help

Problem with VPN