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Problems with FAST5364 router - is upgrade or replacement required/

andy_doddington
First Timer
Message 2 of 2

I have a TalkTalk router, FAST5364, S/n N7181504N002434, H/w version FAST5364 3.00, s/w version SG4K10002816t, GUI version 3.7.8.

 

For some time now, I have been losing my internet every few weeks, which i have been resolving by restarting the gateway. Is it possible that this is down to a hardware issue, or might I need a firmware update?

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1 REPLY 1

Michelle-TalkTalk
Support Team
Message 1 of 2

Hello,


 

Can you please update your community profile to include your:


  • Name

  • Telephone number

  • Alternative contact number


  •  

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.


 

Thanks

 

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