Hello,
I upgraded to g.fast on Monday and ever since my connection was off more than on.
Had an openreach engineer visiting yesterday, no faults with the line. Had connection for whooping 12 hours or so. There was no internet connection from today morning up until now (except for 5 minutes). Was on the phone to help line today twice. First time issue got resolved and connection was back on for 5, maybe 6 minutes. Of course I was promised that there will be no more issues at the end of the first call to support team. It was very difficult not to lose my temper when I had to call second time about same ongoing issue, hang on a phone for well over an hour with someone who, by the sound of it, knows nothing, but following the script, and in the end get an another openreach engineer call out, so that someone can check the line yet again.
What's even better member if support team was not able to connect me with anyone, that can look into problem beyond running standard tests and asking if my DSL cable is connected, or if I had a connection before ( repeated long story with engineers visits, internet going on and off by itself, about 4 times by then).
Looks like the only way to get some semi-reasonable outcome is to get on a forum, via internet, that I don't have despite paying for it.
Nevertheless, looks like g.fast refuses to work with good old sagemcom, that I've been using for 2 years. And normally getting Huawei MT.992 instead does the trick, as it is more or less the right tool for the task.
I'd like to get Huawei MT.992 as soon as possible, as member of my family is working from home and is heavenly relying on the internet. Buying mobile data package to work whilst also paying for the internet that does not work is not ok, to say the least.
Regards,
Very frustrated customer
Maksims Muraskins
