Replacement Router Request

[Redsquirrel25]

My internet has been dropping in and out for a month and frequently shows a red light almost all of the time. I am using the shell router from having been switched and I believe it is faulty as all tests on the line have indicated this and not a connection fault. I would like to request a new router thank you.

[Gliwmaeden2]

You will need to contact the Shell Migration team via Chat or on 03451 720088 after 9am, @Redsquirrel25.

[ferguson]

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.