Replacement Router

[John_the_Boy]

Hi,

Was wondering if it would be possible to get a replacement router?

Mine is a fair few years old now and has in the last few days developed a singed/burning smell which is a bit concerning! Also the stand part of the router has broken on one side (the plastic has become a bit brittle and the plastic bracket looks to have snapped off) and it keeps falling over.

It is still working fine connection wise it is just the burning smell that has me worried.

Thanks in advance,

John.

[Karl-TalkTalk]

Hi

Glad the team were able to help.

Thanks  

Karl. 

[John_the_Boy]

@Debbie-TalkTalk 

Router received and up and running. Many thanks. 👍

[Debbie-TalkTalk]

Morning @John_the_Boy 

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie

[John_the_Boy]

Thanks - my number is already linked.

[ferguson]

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.