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Broadband help

For queries about your TalkTalk broadband service.

Replacement router request

WeeEejit
Visitor
Private Message TalkTalk

Saturday

Message 3 of 3

I spoke to someone on the phone yesterday on the help line who was supposed to send a message to my mobile phone with a link to order a new router this was to replace my faulty 8 year old talk talk router. I still have not received any messages and am unable to use the live chat due to no WiFi . I am currently on the fibre 65 plan

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message

5 hours ago

Message 1 of 3

Hi @WeeEejit 

 

I'm sorry for the delay.

 

I've ordered a replacement router for you, please allow 24-48hrs for this to arrive.

 

Please let us know how you get on.

 

Thanks

 

Debbie

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ferguson
Community Star
Private Message TalkTalk

Saturday

Message 2 of 3

If you can post on here you should be able to use live chat.

 

When you say "no Wifi" do you mean just that, or is your router not connecting to the internet at all? 

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