Request a return bag for my router

[rsym123]

I have cancelled my contract due to be cancelled on 23/08/2024 and when no return bag arrived last week i phoned customer services to request one. They said the bag should arrive this past week but no luck. How do i request a returns bag?

[rsym123]

I have put my account number in biography as not v user friendly. To be honest this process is frustrating, i asked for a retirns bag by phone weeks ago. My account was supposed to ge cancelled on 23rd August, should i have had the final bill on 1st September? As no communication from talktalk. 

[rsym123]

Hi Debbie, no I have not received a return bag yet. I have updated profile as requested

[Debbie-TalkTalk]

Hi rsym123

Apologies for this.

Could you add your TalkTalk account number to your Community Profile so I can locate the account details?

[rsym123]

Hi Debbie

i havent received a return bag yet. My landline has now been disconnected as cancelled. I have put my mobile on profile but let me know if nit there

[Debbie-TalkTalk]

Hi rsym123

Apologies for the delay.

Have you received the returns bag since your last post?

Please can you add your name and TalkTalk landline number to your Community Profile.

Thanks

Debbie