Restrictions After Reset and 24 hours period

[ededdeddy97]

Hi all, wasn't sure what board to put this in but my service was restricted, so we paid cause duh, pay to play. Anyway after waiting the 24 hour period, I've reset the router multiple times, I've had TalkTalk check the lines, all are working perfectly and yet, by some bad luck, I've still not got any service. I noted that the restriction was lifted yesterday, about 1 hour after we paid, is there anything I'm missing?

[Arne-TalkTalk]

Can you remove it from there as everyone can see that,  as you are a future fibre customer you will need to speak to them as we dont have access to FTTP accounts just yet. 

[ededdeddy97]

Hi Arne I've included it in my "About Me" section on my profile

[Arne-TalkTalk]

Hi @ededdeddy97

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number. (we cant locate an account with a mobile number) 

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards