For queries about your TalkTalk broadband service.
on 03-07-2024 03:43 PM
I have closed my account and transferred my broadband to another provider. Do I need to send the old router back to TalkTalk and where do I send it?
on 05-07-2024 10:16 AM
Hi Jeremyhudson,
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Thanks
Chris
Chris, Community Team
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on 03-07-2024 05:21 PM
Yes, you need to return the router. Staff can send you a prepaid returns bag, if you haven't received one.
Make sure your address details are up to date in the profile area (go via your avatar, settings etc).