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Broadband help

For queries about your TalkTalk broadband service.

Return router on closure of account

Jeremyhudson
First Timer
Private Message TalkTalk
Message 3 of 3

I have closed my account and transferred my broadband to another provider. Do I need to send the old router back to TalkTalk and where do I send it?

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2 REPLIES 2

Chris-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi Jeremyhudson,

 

Can you please update your community profile to include your:

 

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

Chris

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 3

Yes, you need to return the router. Staff can send you a prepaid returns bag, if you haven't received one.

 

Make sure your address details are up to date in the profile area (go via your avatar, settings etc).

Gliwmaeden2, a fellow customer.
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