For queries about your TalkTalk broadband service.
Saturday
Internet been ok and then wouldn’t show on phones earlier so we turned the router on and off at the plug and since then only a solid orange light
no connection
talk talk arranged an engineer in a week…. No good as need to work from home
any help is required and appreciated
7 hours ago
They'll be back on here early tomorrow morning, @Carli1233, so check back sooner in the day to see what they say about sending another router for testing.
7 hours ago
Hello.
no unfortunately it is not working
we tested a friends router with the line and it works fine so it’s defiantly our router not the line itself.
ive advsied TalkTalk of this but they are still insistent on sending an engineer.
we just need the router replacement
can you help?
thanks
16 hours ago
Morning,
I'm sorry to hear this. I've run a test on the line now which is clear and the line is currently showing in sync and connected. Is your connection now working ok?
Thanks
Michelle
Saturday
Complete your community forum profile details for Talktalk staff to identify your account, @Carli1233.
Go via your avatar; settings etc
Forum staff will reply after the weekend.
Chat is available on Sunday for support. Check the opening hours listed at the foot of this article:
https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529