cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

Internet stopped working all of a sudden

Carli1233
First Timer
Private Message TalkTalk
Message 10 of 10

Internet been ok and then wouldn’t show on phones earlier so we turned the router on and off at the plug and since then only a solid orange light

no connection

talk talk arranged an engineer in a week…. No good as need to work from home 

any help is required and appreciated 

0 Likes
9 REPLIES 9

Message 1 of 10
0 Likes

Message 2 of 10

Hi @Carli1233 

 

I've sent you a PM with info about your router.

 

Regards,

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Message 3 of 10

Hi

 

No tracking number as yet, this is still with the fulfilment team awaiting dispatch.  

 

I'll check a little later to see if a tracking number has been issued and get this to you when it is.

 

I would also advise you to cancel the engineer as you have proven it is router related.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Message 4 of 10

Hi Debbie 

ok thank you 

can you send me tracking for this? 
I have an engineeer apt for Thursday should I keep this? 
Thanks 

0 Likes

Message 5 of 10

Hi @Carli1233 

 

Apologies for this.

 

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

0 Likes

Message 6 of 10

They'll be back on here early tomorrow morning, @Carli1233, so check back sooner in the day to see what they say about sending another router for testing. 

Gliwmaeden2, a fellow customer.

Message 7 of 10

Hello. 
no unfortunately it is not working 

we tested a friends router with the line and it works fine so it’s defiantly our router not the line itself.

ive advsied TalkTalk of this but they are still insistent on sending an engineer. 
we just need the router replacement 

can you help? 
thanks 

0 Likes

Message 8 of 10

Morning,

 

I'm sorry to hear this. I've run a test on the line now which is clear and the line is currently showing in sync and connected. Is your connection now working ok?

 

Thanks

 

Michelle

 

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 9 of 10

Complete your community forum profile details for Talktalk staff to identify your account, @Carli1233.

 

Go via your avatar; settings etc 

 

Forum staff will reply after the weekend. 

 

Chat is available on Sunday for support. Check the opening hours listed at the foot of this article:

 

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Gliwmaeden2, a fellow customer.
0 Likes