For queries about your TalkTalk broadband service.
Saturday
Internet been ok and then wouldn’t show on phones earlier so we turned the router on and off at the plug and since then only a solid orange light
no connection
talk talk arranged an engineer in a week…. No good as need to work from home
any help is required and appreciated
yesterday
Wednesday
Hi @Carli1233
I've sent you a PM with info about your router.
Regards,
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
Tuesday
Hi
No tracking number as yet, this is still with the fulfilment team awaiting dispatch.
I'll check a little later to see if a tracking number has been issued and get this to you when it is.
I would also advise you to cancel the engineer as you have proven it is router related.
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
Tuesday
Hi Debbie
ok thank you
can you send me tracking for this?
I have an engineeer apt for Thursday should I keep this?
Thanks
Tuesday
Hi @Carli1233
Apologies for this.
I've ordered you a replacement router, please allow 24-48hrs for this to arrive.
Let us know how the connection compares with this router.
Thanks
Debbie
Monday
They'll be back on here early tomorrow morning, @Carli1233, so check back sooner in the day to see what they say about sending another router for testing.
Monday
Hello.
no unfortunately it is not working
we tested a friends router with the line and it works fine so it’s defiantly our router not the line itself.
ive advsied TalkTalk of this but they are still insistent on sending an engineer.
we just need the router replacement
can you help?
thanks
Monday
Morning,
I'm sorry to hear this. I've run a test on the line now which is clear and the line is currently showing in sync and connected. Is your connection now working ok?
Thanks
Michelle
Saturday
Complete your community forum profile details for Talktalk staff to identify your account, @Carli1233.
Go via your avatar; settings etc
Forum staff will reply after the weekend.
Chat is available on Sunday for support. Check the opening hours listed at the foot of this article:
https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529