For queries about your TalkTalk broadband service.
on 11-05-2022 01:52 PM
Hi - can anyone confirm they have their Ring cameras working ok with the latest Sagem Fast5364
router firmware (SG4K100136 I believe)? Our Ring cameras communicate on the local network ok but we can't see any video (goes from camera to Cloud/Ring.com then back - again I believe). We also seem to have lost WiFi calling on our mobiles so wondering if there's a problem with the router firewall.
on 11-05-2022 02:41 PM
Hi SoF00
I'm so glad to hear that is now working. I will feed this back to our Products Team.
If you do experience any further issues then please let us know.
Thanks
Debbie
on 11-05-2022 02:36 PM
- thank you, that seems to have done the trick. Did TalkTalk send an email telling users to reset their modem/router when the firmware was updated ? I ask because I have spent a while trying to sort this out and prior notification would have helped. Anyway thanks again, all now sorted.
on 11-05-2022 02:34 PM
Hi SoF00
Can you connect now?
Thanks
Debbie
on 11-05-2022 02:22 PM
Hi SoF00
The router admin password or wireless password?
on 11-05-2022 02:22 PM
Oops, sorry - just found it
on 11-05-2022 02:20 PM
Hi Debbie - just tried that and now can't log in to Router to set up mobile app. My password obviously reset, what's the factory password ?
on 11-05-2022 01:53 PM
Hi SoF00
I'm sorry to hear this.
Could you try factory resetting the router using the pin hole reset for ten seconds and then retesting?
Thanks