Ring Camera with latest Router firmware

[SoF00]

Hi - can anyone confirm they have their Ring cameras working ok with the latest Sagem Fast5364 

router firmware (SG4K100136 I believe)?  Our Ring cameras communicate on the local network ok but we can't see any video (goes from camera to Cloud/Ring.com then back - again I believe).  We also seem to have lost WiFi calling on our mobiles so wondering if there's a problem with the router firewall.

[Debbie-TalkTalk]

Hi SoF00

I'm so glad to hear that is now working. I will feed this back to our Products Team.

If you do experience any further issues then please let us know.

Thanks

Debbie

[SoF00]

- thank you, that seems to have done the trick.  Did TalkTalk send an email telling users to reset their modem/router when the firmware was updated ?  I ask because I have spent a while trying to sort this out and prior notification would have helped.  Anyway thanks again, all now sorted.

[Debbie-TalkTalk]

Hi SoF00

Can you connect now?

Thanks

Debbie

[Debbie-TalkTalk]

Hi SoF00

The router admin password or wireless password?

[SoF00]

Oops, sorry - just found it

[SoF00]

Hi Debbie - just tried that and now can't log in to Router to set up mobile app. My password obviously reset, what's the factory password ?

[Debbie-TalkTalk]

Hi SoF00

I'm sorry to hear this.

Could you try factory resetting the router using the pin hole reset for ten seconds and then retesting?

Thanks