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Broadband help

For queries about your TalkTalk broadband service.

Router configuration

Fergus1
Visitor
Private Message TalkTalk
Message 8 of 8

Router is configured to use WPA/WPA2(TKIP) which is not considered secure.  How to configure it to use WPA2(AES) or WPA3 security type

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7 REPLIES 7

Message 1 of 8

Thanks. I've ordered a replacement router, it should be with you within a couple of working days


Chris

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Message 2 of 8

Profile updated

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Message 3 of 8

Hi Fergus1,

 

Can you update your community profile to include your:

 

  • Name
  • Telephone number
  • Alternative contact number

We'll then arrange to send a replacement router. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

Chris

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KeithFrench
Community Star
Private Message TalkTalk
Message 4 of 8

That router HG633 is too old. I will ask TalkTalk to replace it for you.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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Message 5 of 8

Router detailsRouter details

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Chris-TalkTalk
Support Team
Staff
Private Message
Message 6 of 8

Hi Fergus1,

 

How are you getting on. If you still need assistance can you please answer Keith's question

 

Chris

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KeithFrench
Community Star
Private Message TalkTalk
Message 7 of 8

What make/model of router are you using?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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Anonymous User