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moving home

joseph18
First Timer
Private Message TalkTalk

on ‎11-12-2024 08:16 AM

Message 3 of 3

I started a home move process about two weeks ago but had an issue witht he correct address appearing, I spoke to someone on the phone who said they will sort it and let me know once its done. I've heard nothing, when I try to find my "current home move progress", that part of the website is down/faulty and I've been trying for 3 days to get in contact but the phone lines are always saying they're closed and Live chat is also broken/down. 

Getting really frustrated that I cant get in contact with anyone.


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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎11-12-2024 09:50 AM

Message 1 of 3

Hi joseph18

 

The homemove order has been placed today and the go live date for the new property appears to be the 27th 

 

A confirmation email has also been sent. 

 

Regards

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Divsec
Community Star
Private Message TalkTalk

on ‎11-12-2024 09:30 AM

Message 2 of 3

Hi @joseph18 your post has been escalated so you should hear soon.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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