Router connection keeps going off.

[Joe902]

It is 10 months now that the router connection keeps going off, 6 times today 19/09 /2024. We have had a B.T. engineer who could not fix it. Why should we pay for a very poor service??? 

[Joe902]

Hi Michelle, connection has been ok this last 72 hours, keeping the router & phone connected to the test socket with the micro filter for now. 

[Michelle-TalkTalk]

Morning Joe,

How has your connection been over the last 48hrs?

Thanks

Michelle

[Chris-TalkTalk]

OK, thanks for the update

Chris

[Joe902]

Hi Chris, router and phone connected to test socket with micro filter since yesterday, not used the phone yet. I saw a guy up the telephone pole 10m away yesterday , watch this space.

[Chris-TalkTalk]

If you would please. If there is then still a crackle we can arrange another engineer visit

Chris

[Joe902]

Hi and No , do you want me to with the micro filter again? 

[Chris-TalkTalk]

OK thanks. Is the router and telephone currently connected to your test socket?

Chris

[Joe902]

Hi Chris, connection just been off this morning 9-40am on 9-47am and phone line crackling.

[Chris-TalkTalk]

Hi Joe,

Sorry to hear that the disconnections are continuing. Line test is passing but I can see that there have been a lot of reconnections over the last few days. DLM changed your profile in the early hours of this morning. How is the telephone line, is there any noise?

Chris

[Joe902]

Oh dear, disconnection last Wed 11-08am, Fri 3-56pm, 4-03pm. Sat 3-37pm, 6-35pm, 9-12pm, 9-17pm. Sun (yesterday) 1-40am, 11-38am. Ongoing problem since last November 2023.    Joe.

[Chris-TalkTalk]

That's great Joe, thanks for the update

Chris

[Joe902]

Hi Michele & Chris, just off once last Thursday 1-20am (maybe an update) . Managed to watch catch up TV over the weekend without disconnection. Watch this space. Joe. 

[Michelle-TalkTalk]

Hi Joe,

How has your connection been since your last post?

Thanks

Michelle

[Chris-TalkTalk]

OK Joe, thanks for the update

Chris

[Joe902]

Hi Chris, open reach engineer came this morning and detected a problem outside.. Watch this space. Joe.

[Chris-TalkTalk]

No further updates yet, I'll check again in the morning

Chris

[Chris-TalkTalk]

Hi Joe,

I've passed this back to Openreach as the fault ticket isn't allow me to book an engineer. I'll check for updates later and let you know how we are getting on

Chris

[Joe902]

Hi Chris, available any time / day . Joe.

[Chris-TalkTalk]

Hi Joe,

It looks as though this has been raised to Openreach and we need to book an appointment. If you'd like us to go ahead with the engineer visit can you let us know when you are available

Thanks

Chris

[Joe902]

Hi again, 13-45pm, router & phone in micro filter and plugged into test socket.