For queries about your TalkTalk broadband service.
on 20-09-2024 01:09 AM
It is 10 months now that the router connection keeps going off, 6 times today 19/09 /2024. We have had a B.T. engineer who could not fix it. Why should we pay for a very poor service???
on 14-10-2024 12:26 PM
If you would please. If there is then still a crackle we can arrange another engineer visit
Chris
Chris, Community Team
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on 14-10-2024 11:04 AM
Hi and No , do you want me to with the micro filter again?
on 14-10-2024 10:54 AM
OK thanks. Is the router and telephone currently connected to your test socket?
Chris
Chris, Community Team
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on 14-10-2024 10:51 AM
Hi Chris, connection just been off this morning 9-40am on 9-47am and phone line crackling.
on 14-10-2024 09:18 AM
Hi Joe,
Sorry to hear that the disconnections are continuing. Line test is passing but I can see that there have been a lot of reconnections over the last few days. DLM changed your profile in the early hours of this morning. How is the telephone line, is there any noise?
Chris
Chris, Community Team
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on 14-10-2024 12:06 AM
Oh dear, disconnection last Wed 11-08am, Fri 3-56pm, 4-03pm. Sat 3-37pm, 6-35pm, 9-12pm, 9-17pm. Sun (yesterday) 1-40am, 11-38am. Ongoing problem since last November 2023. Joe.
on 08-10-2024 06:36 AM
That's great Joe, thanks for the update
Chris
Chris, Community Team
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on 07-10-2024 06:13 PM
Hi Michele & Chris, just off once last Thursday 1-20am (maybe an update) . Managed to watch catch up TV over the weekend without disconnection. Watch this space. Joe.
on 04-10-2024 08:31 AM
Hi Joe,
How has your connection been since your last post?
Thanks
Michelle
on 01-10-2024 01:37 PM
OK Joe, thanks for the update
Chris
Chris, Community Team
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on 01-10-2024 01:34 PM
Hi Chris, open reach engineer came this morning and detected a problem outside.. Watch this space. Joe.
on 01-10-2024 12:47 PM
No further updates yet, I'll check again in the morning
Chris
Chris, Community Team
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on 01-10-2024 08:24 AM
Hi Joe,
I've passed this back to Openreach as the fault ticket isn't allow me to book an engineer. I'll check for updates later and let you know how we are getting on
Chris
Chris, Community Team
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on 30-09-2024 06:10 PM
Hi Chris, available any time / day . Joe.
on 30-09-2024 03:13 PM
Hi Joe,
It looks as though this has been raised to Openreach and we need to book an appointment. If you'd like us to go ahead with the engineer visit can you let us know when you are available
Thanks
Chris
Chris, Community Team
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on 30-09-2024 01:46 PM
Hi again, 13-45pm, router & phone in micro filter and plugged into test socket.
on 30-09-2024 11:18 AM
Hi Michele, only slight interference on the phone line. 11-18 am, just got the router connected only now. Joe.
on 30-09-2024 10:38 AM
Morning Joe,
I'm really sorry to hear this. I've re-run the line test now which is detecting a potential voice fault (loop fault). Are you experiencing no dial tone or any noise on the line? Is your router still connected to the test socket at the moment please?
Thanks
Michelle
on 30-09-2024 10:30 AM
Hi Michele, router went off last Tues & Wed once, Thurs twice, Sat & Sun both 7 times! I cannot book an engineer because it`s an ongoing problem. Could you verify this? Joe.
on 24-09-2024 10:22 AM
Hi Joe,
Ok thanks for confirming and please let us know if anything does change.
Thanks
Michelle