Router connection keeps going off.

[Joe902]

It is 10 months now that the router connection keeps going off, 6 times today 19/09 /2024. We have had a B.T. engineer who could not fix it. Why should we pay for a very poor service??? 

[Chris-TalkTalk]

OK Joe, thanks for the update 🙂

Chris

[Joe902]

Hi Chris, update engineer came yesterday as promised , he checked the line & speed ok but replaced the whole white box and said he would check connections at the box at the end of the street.. So watch this space . Joe.

[Chris-TalkTalk]

OK thanks 🙂

[Joe902]

Hi Chris, message received. Joe.

[Chris-TalkTalk]

Apologies for the delay (we've had some system issues), I've booked the appointment for - November 18 2024, AM - please let us know how you get on

Chris

[Chris-TalkTalk]

OK thanks, I'll book the engineer for the crackle as this is probably related to the disconnections. I'll book the engineer now and get back to you with the details

Chris

[Joe902]

Hi Chris, with the micro filter in the test socket only incoming mobile numbers crackle with landline numbers ok.

With the micro filter removed and the cap / cover put back on the phone crackles badly and the router goes off / on 6 times in 12 hours some times off / on then back off again.  Joe.

[Chris-TalkTalk]

Hi Joe902,

Is there any crackling on the telephone line at the moment (if there is or not will help decide which engineer we book)?

Chris

[Joe902]

hi Michelle, conditions accepted, in today (Wed) pm, out on Thu, then Fri & Mon in all day. Joe.

[Michelle-TalkTalk]

Hi Joe,

Thanks for confirming. Please can you confirm acceptance of possible time related engineer charges and also provide a few days availability AM (8-1) and PM (1-6) and we can book this in for you.

Thanks

Michelle

[Joe902]

Hi, the router was replaced (old one sent back) but made no difference. Yes book an engineer for the fourth time.😮

[Debbie-TalkTalk]

Hi Joe902

The line tests are clear but I can see re connections on the line.

If you have tested with a different router at the test socket then the next step will be an Openreach engineer visit to the property.  Would you like me to arrange this visit?

[Joe902]

Yes, 5 times between 21 Oct to 09 Nov, been ok this last 24 hours. It sounds like a weak signal. Joe. 

[Debbie-TalkTalk]

Hi @Joe902 

Thanks for your reply.

Has the fault occurred at all since connected at the test socket?

[Joe902]

Hi Debbie, the whole box was replaced with an openreach MK4 master socket 5C (built in filter) 10 months ago , this did not solve the on going problem. Joe. 

[Debbie-TalkTalk]

Hi @Joe902 

I'm sorry to hear this.

This sounds like a fault with the faceplate.

Did the last Openreach engineer make any changes to your master socket? (replace faceplate)

[Gliwmaeden2]

Using a microfilter is standard practice for avoiding the sorts of problems you've been having, @Joe902:

https://community.talktalk.co.uk/t5/Articles/Your-guide-to-microfilters/ta-p/2205399

It's entirely up to you whether you renew. Neither cancellations nor renewals can be processed via the forum.

[Joe902]

Up date, 12 months now with router signal going off, it`s better using the micro filter into the test socket. Since 21 oct  it went off 5 times with only phone crackling on mobile phones input calls. Sat Nov 9, 5pm removed the micro filter and put back the lid on the open reach MK4 box. Since then it went off 6 times in 12 hours and phone crackling badly. Micro filter put back and been ok for 12 hours. Now that i`m a chat champion and the contract with TalkTalk ends at the end of the month (Nov), Q, should i renew it? Joe.    

[Joe902]

Up date, 12 months now with router signal going off, it`s better using the micro filter into the test socket. Since 21 oct  it went off 5 times with only phone crackling on mobile phones input calls. Sat Nov 9, 5pm removed the micro filter and put back the lid on the open reach MK4 box. Since then it went off 6 times in 12 hours and phone crackling badly. Micro filter put back and been ok for 12 hours. Now that i`m a chat champion and the contract with TalkTalk ends at the end of the month (Nov), Q, should i renew it? Joe.    

[Michelle-TalkTalk]

Hi Joe,

I'm glad to hear this and thanks for confirming 🙂

Thanks

Michelle