Hi, I have a WiFi Hub router. Had it for several years with no issues. On Tue at around 7pm the light started flashing orange and we lost both WiFi from the router and Inernet connectivity (even to a PC plugged directly in over ethernet). I switched it off for a few mins and back on but didn't fix either issue. I used the talktalk troubleshooting guide and performed a full reset, left it 20mins, etc, etc. and still no change. Flashing orange light. No WiFi. No Internet.
I'm unable to get the web portal page when I connect to it over ethernet (i.e., http://192.168.1.1), which has always worked fine in the past.
I spoke to TalkTalk and they want to send an engineer round to check the line. I explained that I didn't think it was the line, as the router itslef had stopped responding. But they booked an engineer to come over on Monday (30th Oct). There is a case open: REP-14795301.
I borrowed an old TalkTalk router and plugged it in, using exactly the same cables as the WiFi Hub was using and got Internet connectivity with no problem. Hence I know the line is working fine.
Do I still need an engineer to come over on Monday, or could TalkTalk just send a replacement router instead?
