Broadband help

BJones1 · ‎04-08-2023

My router keeps resetting itself.

This message is appearing in the user log:

1981-01-01 00:00:10 [Alert][Alarm-Log] AlarmID:104514,AlarmLevel:Alert,The system in the active area is damaged and has rolled back to the standby area
1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset unexpectedly, Terminal:OTHER

An engineer has been round and couldn't diagnose any faults with the line, but observed the behaviour described above. Could this be an issue with the router / firmware? I'm at a bit of a loss as to what to do next (the engineer was too).

Karl-TalkTalk · ‎11-08-2023

Hi

Thanks for confirming.

Karl.

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

BJones1 · ‎10-08-2023

Thanks for the responses. Finally got through to someone who was able to help. Problem seems to have been rectified. No idea what the issue was, but it seems to be sorted.

Debbie-TalkTalk · ‎08-08-2023

Hi BJones1

Do you still need help with this?

Thanks

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Debbie-TalkTalk · ‎07-08-2023

Hi BJones1

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

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KeithFrench · ‎06-08-2023

It is listed as software version at:-

Dashboard > See Internet Settings > Manage advanced settings > System Info > Device Information

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support

BJones1 · ‎05-08-2023

Where do I find the firmware version?

KeithFrench · ‎05-08-2023

s it running firmware V1.06 then?

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support

BJones1 · ‎05-08-2023

Hi Keith, thanks for responding. I don't see anything relating specifically to kernel panic, just the log entries I posted appearing multiple times. If I Google the error code, all of the results mention kernel panic though.

KeithFrench · ‎04-08-2023

Is there anything about Kernal panic in the logs?

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support

Broadband help

Router resetting itself