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For queries about your TalkTalk broadband service.

Router restarting because of "Kernel Panic"

McParland57
Whizz Kid
Private Message TalkTalk
Message 9 of 9

Hi

 

My router has now restarted twice due to "Kernel Panic"  Cutting me off whilst holding in meetings.  I'm also concerned that the prior message alludes to a DoS attack should I be concerned? I have no device at 192.168.1.27

 

 

2022-01-29 15:10:09 [Error][Alarm-Log] AlarmID:303500,AlarmLevel:Error,DoS attack. Type: smurf. Source IP address: 192.168.1.27. Destination IP address: 195.99.135.255. Source MAC address: 42-a9-66-89-44-ab
1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER
2022-01-29 20:11:07 [Notice][Run-Log] SNTP has synchronized successfully, current time is [2022-01-29 20:11:07+00:00], uptime is [48s].

 

2022-01-31 20:11:32 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:86400,PeriodicInformTime:2022-01-31T20:11:32.021Z
1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER
2022-02-01 13:11:28 [Notice][Run-Log] SNTP has synchronized successfully, current time is [2022-02-01 13:11:28+00:00], uptime is [66s].

 

My DG8041W router has 1.05t firmware

 

Can you please investigate?

 

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I've been to a post-punk, postcard fair.
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8 REPLIES 8

Message 1 of 9

@George195312 - Please can you create a new topic on the Community, we can then take a look at this for you.

 

Thanks

 

Debbie

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ferguson
Community Star
Private Message TalkTalk
Message 2 of 9

@George195312 The team will be happy to help, but you should start your own topic and complete your community profile. 

Message 3 of 9

I think I need firmware V1.06 as my router keeps rebooting. I have had service with talktalk two weeks and router keeps rebooting every few hours with alarm kernel panic in user logs

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Message 4 of 9

Hi McParland57

 

That's great, thanks for letting us know.

 

Debbie 🙂

 

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McParland57
Whizz Kid
Private Message TalkTalk
Message 5 of 9

Just reporting back that all seems to be good since the update. cheers

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I've been to a post-punk, postcard fair.

Message 6 of 9

Hi McParland57

 

Sorry for the delay.

 

I've made a change to the firmware, please can you retest and let us know how the connection compares?

 

Thanks

 

Debbie

 

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McParland57
Whizz Kid
Private Message TalkTalk
Message 7 of 9

Thanks Keith

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I've been to a post-punk, postcard fair.
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KeithFrench
Community Star
Private Message TalkTalk
Message 8 of 9

The router requires a firmware update to V1.06 to cure this. I will ask TalkTalk support to do this for you.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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