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For queries about your TalkTalk broadband service.

Router won’t connect to WiFi since turned off and on

D_kearney
Newbie
Private Message TalkTalk

yesterday

Message 5 of 5

My phone wasn’t connecting to the WiFi (my husbands was and all other devices in the house were working fine) despite me turning the phone on and off and forgetting/rejoining the WiFi. We decided to turn the router off and on again and now it won’t connect to the internet (alternating between flashing orange and white light, flashing orange, solid orange and then no light at all). It has been nearly an hour of this, not sure what to do. Have even tried resetting it, turning off at wall for 1 minute, etc. with nothing working.

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4 REPLIES 4

fr8ys
Community Star
Private Message TalkTalk
In response to D_kearney

yesterday

Message 1 of 5

Hi,

It may be.

Staff are back on Monday to pick up your thread.
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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D_kearney
Newbie
Private Message TalkTalk
In response to fr8ys

yesterday

Message 2 of 5

Hi there, I’ve done everything you’ve said with no result unfortunately! Do you know what steps I would take next? Do you recon it may have something to do with the router itself?

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D_kearney
Newbie
Private Message TalkTalk
In response to fr8ys

yesterday

Message 3 of 5

I’ve turned it off for 20 mins as instructed by the bot I spoke to but it didn’t work, have done the factory reset too which hasn’t worked. I will try now to turn off for at least 30 mins and will see if that works. Thank you.

0 Likes

fr8ys
Community Star
Private Message TalkTalk

yesterday

Message 4 of 5

Try turning the router off for at least 30 minutes, which will start a new session.

 

If that does not work, put a pin in the pinhole on the back of the router which will hopefully reset the router to factory settings. Note, if you have set your own wifi password or admin password, these will reset to the values on the back of the router.

 

Let us know how you get on.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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