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Broadband help

For queries about your TalkTalk broadband service.

Router

Graham121
First Timer
Private Message TalkTalk
Message 4 of 4

My internet crashed yesterday and after calling you I was told a new router would be sent. However my WiFi is working now so don't send now. 

 

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3 REPLIES 3

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 1 of 4

Hi @Graham121 

 

Do you need any further help with this?

 

Has the connection been working ok since your last post?

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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 2 of 4

Hi @Graham121 

 

The router order will already have been placed sorry.

 

You can refuse delivery when it arrives or send it back in the returns bag provided.

 

Has everything been working ok since your last post?

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ferguson
Community Star
Private Message TalkTalk
Message 3 of 4

It may be too late to cancel, they are usually sent out fairly sharpish. If it does arrive there should be a returns bag enclosed. 

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